To receive our help please white list (add to your contacts list) these two emails: email@example.com and firstname.lastname@example.org We respond to ALL REQUESTS FOR HELP from email@example.com and ALL PRODUCT EMAILS come from firstname.lastname@example.org
As a reminder, if you've placed an order with us you will be getting two emails: an invoice receipt and a welcome email, with your login information.
These emails are sent to the EMAIL ADDRESS you gave us when you purchased!
This means that your private, secure login details to access your purchase will be sent to the email address you entered on the order form. If you did not specify a different email address, these notices will be sent to your PayPal email address.
These welcome emails come from email@example.com.
If you did NOT see this welcome email within 2 hours following your purchase please check your junk or spam mail folders first and then email support. (Search your SPAM or JUNK or ALL MAIL inboxes for any emails from firstname.lastname@example.org)
ALERT: If you use Hotmail or Yahoo mail our emails are OFTEN blocked from getting to you. Please be sure you’ve added our email addresses to your contacts so they’ll get through to you. If we can't get an email through to you, we're unable to assist you.
Bottom line: If you still can’t find our welcome email or are not getting our support emails please write to email@example.com with your full name, your paypal email address and the best phone number to reach you. Our super-ninja support team will get back to you within 1-2 business days (our team is in the office Monday - Friday 10am-5pm ET) to make sure you get full access.